CONTACT US

We’re Here to Keep You Moving

Have a question about a specific part? Need help verifying compatibility with your vehicle, or tracking an existing order? At Truxen, our North American customer support team is ready to provide the precision assistance you need.

⏱️ Our Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (EST / Eastern Standard Time)

  • Saturday – Sunday: Closed (We will respond to your weekend inquiries on the following Monday)

📬 How to Reach Us

📧 Email Support (Recommended)

For order inquiries, tracking updates, and wholesale requests, please email us directly. We aim to respond to all emails within 1 business day.

  • General Support & Orders: support@truxen.com

  • Warranty & Returns: support@truxen.com

📝 Online Inquiry Form

Alternatively, you can leave us a message using the contact form below.

💡 PRO TIP FOR FITMENT INQUIRIES: If you are asking whether a part fits your vehicle, please include your 17-digit VIN (Vehicle Identification Number) or your exact Year, Make, Model, and Trim/Engine specifications in your message. This allows our technical team to verify compatibility instantly!

🛠️ ONLINE CONTACT FORM

  • Full Name: 

  • Email Address: 

  • Order Number (If applicable): 

  • Vehicle VIN / Year, Make, Model: Message:

📦 Regional Fulfillment Hub (Returns Only)

Please note that our flagship fulfillment center in Canada handles automated shipping and quality inspections. We do not offer local customer pick-up or counter sales at this location. For authorized product returns, please refer to our Return Policy to secure an RMA number before shipping to:

  • Truxen Fulfillment Hub (Canada)

    218 Wilkinson Rd Unit 3, Brampton, ON, L6T 4M4, Canada

 

Contact form