RETURN & REFUND POLICY

Last Updated: May 25, 2026

Thank you for shopping with Truxen. We understand that finding the right automotive parts can sometimes be challenging. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy below regarding returns, refunds, and exchanges for the United States and Canada.

1. 30-DAY RETURN ELIGIBILITY & WINDOW

You have 30 calendar days from the date you received your item to request a return. To qualify for a return, refund, or exchange, the product must strictly meet the following automotive industry standard conditions:

  • No Usage or Installation: The part must not show any signs of installation, mounting, assembly, or use. Once a part has been bolted on, plugged in, or tested on a vehicle, it is no longer eligible for a standard return.

  • Pristine Condition: The item must be free from scratches, dents, grease, dirt, rust, or any cosmetic and structural damage.

  • Original Packaging Required: Items must be returned in their original, unaltered manufacturer’s packaging, including all inner protective materials (such as foam, plastic wrap, bags, and padding). Do not write on or damage the original product box.

  • Complete Kits & Hardware: The return must include the main component and all included installation hardware, connectors, gaskets, seals, brackets, instruction manuals, and any other accompanying accessories.

Non-Returnable Items:

  • Any part that has been used, modified, or installed (except for verified manufacturer defects).

  • Parts returned without their original manufacturer packaging.

  • Damage resulting from improper installation, cross-threading, or negligent DIY modification.

2. RETURN SCENARIOS, FEES, AND SHIPPING

A. Quality Issues (Defects, Shipping Damage, or Seller Error)

If you receive a part that is defective, damaged during transit, or if we shipped you the wrong item, Truxen will take full responsibility.

  • Refund: 100% Full Refund (including original shipping costs).

  • Return Shipping Cost: $0. Truxen will provide a pre-paid return shipping label. The customer bears no shipping cost for our errors.

  • Crucial 48-Hour Window for Shipping Damage: Any damage caused by the shipping carrier must be reported to us within 48 hours of delivery. You must provide clear photographic or video evidence of both the damaged packaging and the damaged part to support@truxen.com.

Your Options for Defective/Damaged Items (Choose One):

  1. Full Refund: Return the item using our pre-paid label for a 100% full refund.

  2. Full Replacement: We will ship a brand-new replacement part to you completely free of charge.

  3. Partial Replacement (Component Only): If only a specific sub-component is damaged (e.g., a broken clip, seal, or bracket), we can ship just that specific replacement piece to you free of charge, saving you the hassle of a full return.

B. Non-Quality Returns (Buyer’s Remorse, Changed Mind, or Ordered Wrong Fitment)

If you ordered the wrong part for your vehicle, changed your mind, or no longer need the item:

  • Return Shipping Cost: The customer is solely responsible for paying all return shipping fees. Original shipping fees paid at checkout are non-refundable.

  • Fitment Responsibility: Please verify your vehicle’s Make, Model, Year, and VIN before purchasing to avoid return shipping costs.

3. RETURN SHIPPING ADDRESS

All authorized returns from the United States and Canada must be shipped to our designated North American fulfillment and inspection warehouse.

Important: Do NOT ship items back without an authorized RMA (Return Merchandise Authorization) number provided by our customer service team. Unidentified returns will not be processed.

Please ship authorized returns to:

  • Attn / Contact: FIFAFA168

  • Phone: 647-939-2766

  • Address: 218 WILKINSON RD UNIT 3

  • City/Province: BRAMPTON, ON

  • Postal Code: L6T 4M4

  • Country: Canada

4. HOW TO INITIATE A RETURN

  1. Email our support team at support@truxen.com with your Order Number (e.g., #TRX1001).

  2. State the reason for your return. If the item is damaged or defective, please attach clear photos or videos.

  3. Our team will review your request within 1–2 business days and provide the designated return instructions or a pre-paid label if applicable.

  4. Pack the item securely in an outer shipping box to protect the original manufacturer packaging.

5. REFUND PROCESSING TIME

Once your return package is delivered to our Toronto warehouse, it will undergo a mandatory inspection within 3–5 business days to verify it meets our "No Usage/Original Packaging" criteria.

Once approved, your refund will be processed automatically back to your original method of payment (Credit Card, PayPal, etc.). Please note it may take 5–10 business days for your bank or credit card company to reflect the balance on your statement.