SHIPPING POLICY

Last Updated: May 25, 2026

Thank you for choosing Truxen. We are dedicated to delivering your automotive parts quickly, safely, and with total transparency. Below are the terms and conditions that constitute our Shipping Policy for customers in the United States and Canada.

1. 100% FREE SHIPPING ON ALL ORDERS

We are proud to offer Free Standard Shipping on all products, with absolutely no minimum order weight or order value required. Whether you are ordering a small replacement sensor or a heavy mechanical component, the price you see on the product page is the final price for delivery to your door.

2. ORDER PROCESSING TIME (HANDLING TIME)

  • Processing Window: All orders are processed and prepared for shipment within 2 business days (Monday through Friday, excluding regional statutory holidays) after receiving your order confirmation email.

  • Tracking Notification: You will receive a notification email containing your tracking number (UPS, FedEx, Canada Post, or USPS) as soon as your order has been dispatched from our fulfillment warehouse. Please allow up to 24 hours for the tracking status to update on the carrier's portal.

3. ESTIMATED DELIVERY TIMES

To ensure rapid delivery across North America, your orders are dispatched directly from our regional fulfillment centers (including our flagship Toronto hub).

  • Canada Deliveries: Estimated 2 to 5 business days from dispatch.

  • United States Deliveries: Estimated 3 to 7 business days from dispatch.

Note: While we and our courier partners work tirelessly to meet these timelines, delivery delays can occasionally occur due to extreme weather conditions, carrier peak seasons, or remote destination routing.

4. TAXES, DUTIES, AND CUSTOMS FEES

Because our primary fulfillment hub is located in Toronto, Ontario (Canada), tax and duty regulations apply differently based on your delivery destination:

  • For Canadian Buyers: Applicable federal and provincial sales taxes (GST, HST, and/or PST) will be calculated and collected directly at checkout based on your specific province or territory of delivery. The order total shown at checkout represents the final, compliant cost including all regional taxes.

  • For United States Buyers (Cross-Border Shipping): Orders shipped from our Canadian warehouse to the United States under the value of $800 USD are typically exempt from US import duties and taxes under the US De Minimis threshold. However, for orders exceeding this amount, or in the rare event that local customs authorities impose unexpected assessments, any and all import duties, customs clearance fees, and local taxes are the sole responsibility of the US buyer and must be paid upon delivery.

5. DELIVERY ADDRESS RESTRICTIONS

  • P.O. Boxes & APO/FPO Addresses: Because many automotive parts are oversized, heavy, or require direct secure handling, we cannot ship to P.O. Boxes, military bases (APO/FPO), or automated parcel lockers. Please provide a valid residential or commercial/repair-shop physical street address during checkout.

  • Address Corrections: Please double-check your shipping address. If you notice an error in your shipping information, contact us immediately at support@truxen.com. We cannot alter the shipping destination once the package has left our fulfillment facility.

6. LOST, STOLEN, OR DAMAGED PACKAGES

  • Delivery Inspection (Crucial): All shipments are handled with extreme care. Please inspect your package upon delivery. If the parts arrived damaged due to courier handling, you must report it to us within 48 hours of delivery with photos/videos of the box and the part, as outlined in our Return & Refund Policy.

  • Stolen/Missing Parcels: If your tracking status states "Delivered" but you have not received your package, please check with neighbors or your local building management first. If it remains missing, contact our support team within 3 days so we can open an investigation with the carrier.

7. CONTACT INFORMATION

If you have any questions regarding the transit status of your auto parts order, please reach out to us:

  • Email: support@truxen.com

  • Fulfillment Inquiry Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)